Shipping policy

 

Shipping Policy - Foyou Gifts

 

At Foyou Gifts, we understand how important it is to receive your customized and corporate gifts promptly and in perfect condition. We strive to make your shipping experience as smooth and transparent as possible.

 

Processing Time

 

All Foyou Gifts are custom-made with care. Please allow 3-7 business days for your order to be processed and crafted before it's ready for shipment. During peak seasons or for large corporate orders, processing times may be slightly extended, but we will always keep you informed.

 

Shipping Methods and Costs

 

We offer various shipping options to meet your needs. Shipping costs are calculated at checkout based on your order's weight, dimensions, and your selected shipping method.

  • Standard Shipping: Our most economical option, typically delivered within 5-10 business days after processing.

  • Expedited Shipping: For those who need their gifts sooner, this option offers faster delivery, usually within 2-4 business days after processing.

  • Express Shipping: Our fastest option for urgent orders, with delivery typically within 1-2 business days after processing.

Please note: Shipping times are estimates and may vary due to factors outside of our control, such as weather conditions or carrier delays.

 

Tracking Your Order

 

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor the progress of your delivery on the carrier's website.

 

Shipping Destinations

 

Foyou Gifts currently ships to [List of countries/regions you ship to, e.g., "all addresses within India," "select international destinations." Be specific.]. If you are located outside our standard shipping zones and wish to place an order, please contact our customer service team to discuss potential arrangements.

 

Damaged or Lost Packages

 

We take utmost care in packaging your gifts to ensure they arrive safely. In the rare event that your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery (for damaged items) or 10 days of shipment (for lost items). Please provide your order number and any relevant photos of the damage. We will work with the shipping carrier to resolve the issue and arrange for a replacement or refund as quickly as possible.

Important Notes

  • Incorrect Address: Please ensure your shipping address is accurate and complete at the time of order. Foyou Gifts is not responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer. Additional shipping charges may apply for re-delivery attempts due to incorrect addresses.

  • Customs and Duties: For international orders, customs duties, taxes, and fees may be levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information.

  • Holiday Periods: During major holidays, shipping carriers may experience higher volumes, which could lead to extended delivery times. We recommend placing your orders well in advance during these periods.