Privacy policy

Privacy Policy

FOYU GIFTS (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, browse our products, place an order, or communicate with us.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Contact Information

If you have questions about this Privacy Policy, want to request access to your personal information, or wish to raise a privacy-related concern, please contact us using the details below.

Business Name: FOYU GIFTS

Address: Ground Floor, 32/348/9, Merchant Association Jubily Flats, Sangeetha Road, Near Siva Temple, Perinthalmanna, Malappuram, Kerala – 679322, India.

Email: online@foyugifts.com

2. Personal Information We Collect

When you visit our website or make a purchase, we may collect certain information necessary to provide our products and services.

A. Device and Website Usage Information

When you browse our website, we may automatically collect information about your device and how you interact with our website.

This may include:

IP address and browser type.
Device type and operating system.
Pages and products you view.
Search terms and browsing activity.
Date, time, and duration of your visit.
Cookies and similar tracking technologies.

Purpose: We use this information to operate our website, improve the shopping experience, understand customer preferences, maintain website security, and analyze website performance.

B. Order and Customer Information

When you place an order, we may collect:

Full name.
Billing and shipping address.
Email address and phone number.
Products purchased and order details.
Order confirmation and transaction references.
Other information necessary to process and deliver your purchase.

Purpose: This information helps us process orders, arrange delivery, communicate order updates, provide invoices, manage returns and refunds, and assist with customer enquiries.

C. Payment Information

When you make a purchase, payment information may be collected and processed through the payment gateway or payment service provider available on our website.

Depending on the payment method, this may include transaction references and payment status. Your payment provider may process additional payment details under its own privacy policy.

FOYU GIFTS does not intend to collect or store full payment card details unless specifically required and appropriately handled through an authorized payment arrangement.

Purpose: To verify payments, complete transactions, prevent fraudulent activity, and process eligible refunds.

D. Customer Support Information

If you contact us regarding an order, product, delivery, return, refund, or other enquiry, we may collect the information you provide, including your name, contact details, order number, and message.

Purpose: To respond to enquiries, resolve complaints, provide after-sales support, and improve our services.

E. Personalization and Custom Gift Information

If you order personalized gifts or customized products, we may collect information you voluntarily provide for customization, such as names, photographs, messages, artwork, design files, or company logos.

Purpose: To prepare, customize, manufacture, and deliver the requested products according to your instructions.

Please ensure that you have permission to share any photographs, logos, artwork, or personal information belonging to another person.

The images and text displayed are for illustrative purposes only. The final product may vary depending on the materials used.

3. How We Use Your Personal Information

FOYU GIFTS may use your personal information for the following purposes:

To provide and manage our online shopping services.
To process, confirm, and fulfil orders.
To arrange shipping and delivery.
To process payments and eligible refunds.
To create and deliver personalized gifts.
To respond to customer enquiries and complaints.
To send order confirmations and important service notifications.
To prevent fraud and protect our website.
To improve our products, website functionality, and customer experience.
To send promotional messages, offers, or product updates where permitted by applicable law and your preferences.
To comply with applicable legal, tax, accounting, and regulatory obligations.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and improve the shopping experience.

Cookies may help us:

Keep products in your shopping cart.
Remember certain website preferences.
Understand how visitors use our website.
Measure website performance.
Support advertising and marketing activities, where enabled.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Where required, we will seek consent before using non-essential cookies or similar tracking technologies.

5. Sharing Your Personal Information

We may share your personal information with trusted third parties when necessary to operate our business and fulfil your orders.

These parties may include:

Payment service providers: To process payments and refunds.
Delivery and logistics partners: To ship and deliver your orders.
Website hosting and technology providers: To maintain and operate our website.
Analytics providers: To understand website traffic and improve performance, where analytics tools are enabled.
Marketing service providers: To send promotional communications or measure advertising performance, where applicable.
Customer support providers: To help us respond to enquiries.
Professional advisers and government authorities: Where necessary to comply with legal obligations or protect our legitimate rights.

We share only the information reasonably necessary for the relevant purpose, subject to applicable law and the arrangements with the relevant service providers.

We do not authorize our service providers to use your information for purposes unrelated to the services they provide to us, except as permitted by applicable law.

6. Marketing and Promotional Communications

We may send you information about new products, special offers, festive collections, personalized gifts, and other FOYU GIFTS updates where permitted by law.

You may opt out of promotional emails by using the unsubscribe option, where available, or by contacting us directly.

Even if you opt out of promotional communications, we may still send essential messages relating to your purchases, payments, deliveries, refunds, or customer support.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, legal compliance, tax and accounting records, and the resolution of disputes.

The retention period may vary depending on the type of information and applicable legal requirements.

When personal information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable law.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of transmitting information over the internet or storing data electronically can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

You should also take care to protect your account credentials and avoid sharing sensitive information through unsecured communication channels.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

These third parties may have their own privacy policies and terms of service. FOYU GIFTS is not responsible for the privacy practices of websites or services that we do not control.

We encourage you to review the applicable privacy policies before providing personal information to third parties.

10. Children's Privacy

Our website and products are intended for use by individuals who can legally make purchases under applicable law. We do not knowingly collect personal information directly from children in circumstances where parental consent or other authorization is required.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action in accordance with applicable law.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally permitted.
Withdraw consent where processing is based on consent.
Opt out of promotional communications.
Raise a complaint or request assistance regarding the handling of your personal information.

To exercise these rights, please contact us using the contact information provided in this Privacy Policy. We may need to verify your identity before processing certain requests.

Some information may need to be retained where required by law or necessary for legitimate business purposes permitted under applicable law.

12. International Data Processing

Some of our website, payment, analytics, hosting, or other service providers may process or store information in locations outside your state or country.

Where such processing occurs, we will take steps required by applicable law to ensure that personal information is handled appropriately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or applicable legal requirements.

Any updates will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.